Privacy policy

Last Updated: September 23, 2026

D & F ROBERTSON PTY LTD ("we," "us," or "our") respects your privacy and is dedicated to safeguarding your personal data. This Privacy Policy describes how your personal information is collected, used, shared, and protected when you visit or make a purchase from a1zhhs-th.myshopify.com (the "Site").

1. Information We Collect

When you visit our Site, we automatically gather specific information about your device and interaction history, along with data you actively provide when purchasing our writing instruments and organization supplies.

  • Device Information: Browser type, IP address, time zone, cookies installed on your device, referring URLs, and interaction details with our pages.

  • Order Details: Name, billing address, shipping address, payment details (including credit card numbers), email address, and phone number.

  • Customer Support Data: Information provided during email communications with our contact representative, Shane Jurgens, at [email protected].

2. How We Use Your Information

We use your information to deliver high-quality products and tailored services, specifically to:

  • Fulfill and ship orders for pens, pencils, and folders to your designated address.

  • Process payments securely and prevent fraudulent transactions.

  • Communicate order statuses, tracking numbers, and updates.

  • Improve site usability, optimize product recommendations, and assess campaign performance.

  • Send direct marketing communications (only if you explicitly opt-in).

3. Sharing Your Personal Data

We never sell your personal information. We share your information only with trusted third-party service providers essential to running our e-commerce operations:

  • Shopify: Powers our store infrastructure. You can read how Shopify uses your personal information here.

  • Payment Gateways & Logistics Providers: Secure processors and postal/courier partners necessary to deliver your orders.

  • Compliance with Laws: We may disclose details to comply with Australian laws, legal requests, or court orders.

4. Cookies & Tracking Technologies

We utilize cookies, web beacons, and log files to maintain cart contents, analyze traffic, and ensure seamless navigation. You can manage cookie settings directly in your web browser, though disabling cookies may affect site functionality.

5. Your Privacy Rights

Depending on your residency, you may have rights under applicable privacy laws (including the Australian Privacy Act 1988) to:

  • Access the personal information we hold about you.

  • Request corrections or updates to inaccurate records.

  • Request the erasure of your personal data.

  • Opt out of promotional newsletters at any time via the "unsubscribe" link.

To exercise these rights, please contact Shane Jurgens at [email protected].